Privacy Policy

How we collect, use, and protect your personal data.

Effective Date: Dec 01 2025

Last Updated: Jan 12 2026

CreativeGen Z (“CreativeGen Z”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or engage our services.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

CreativeGen Z is a digital marketing and creative agency based in Nairobi, Kenya, serving clients across Africa and globally.

Contact us at:

Email: info@creativegenz.com

Phone: +254 700 022624

Office: Nairobi, Kenya

2. Information We Collect

We may collect the following categories of information:

a) Personal Information You Provide

When you fill in a contact form, request a quotation, start a project, subscribe to updates, or communicate with us, you may provide:

  • Full name
  • Business/organization name
  • Email address
  • Phone number
  • Service request details
  • Messages, project briefs, and attachments

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited and time spent
  • Referring website/source
  • Date and time of access
  • Approximate location and general usage data

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Prepare proposals, quotations, contracts, and invoices
  • Deliver client projects and manage communication
  • Improve our website, user experience, and service quality
  • Send updates, newsletters, and marketing communication (only where permitted or where you opt-in)
  • Protect against fraud, spam, security threats, and misuse
  • Comply with applicable legal, tax, and regulatory obligations

4. Cookies and Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality and performance
  • Understand how visitors use the website
  • Support analytics and reporting

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain functions of the website.

5. Legal Basis for Processing

Where applicable, we process your information based on:

  • Your consent
  • The need to perform a contract or respond to requests
  • Our legitimate business interests
  • Compliance with a legal obligation

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information only when necessary with:

  • Service providers supporting our business operations (such as hosting, email, analytics, CRM tools)
  • Professional advisers (legal, accounting, compliance)
  • Authorities or regulators, where required by law or legal process

Where third parties process personal data on our behalf, they do so under confidentiality obligations.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services and customer support
  • Maintain business records
  • Comply with legal obligations
  • Enforce agreements and resolve disputes

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal data. However, no online system is fully secure. You acknowledge that transmission of data over the internet carries some risk.

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data (where applicable)
  • Object to certain processing
  • Withdraw consent for marketing communication
  • Request restriction of processing

To exercise your rights, contact us at: info@creativegenz.com

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

11. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date.